Privacy Policy

Data Protection Act


Cloud Smart Solutions is committed to protecting your privacy. Information collected about clients is used lawfully (in accordance with the Data Protection Act 1998)

Information is collected for 2 reasons: firstly, to process orders and secondly, to provide the best possible service.

Your data will never be passed to third parties unless instructed by you or to complete an order (i.e. where/when purchasing licensing from certain vendors).

The type of information collected about clients includes (but is not limited to):

  • Name
  • Address
  • Phone number
  • Email address

The information retained will be accurate and up to date. Clients can request a copy of data by initially emailing support@cloudss.co.uk. If any inaccuracies are located these will be promptly deleted or corrected. The personal information will be held securely in accordance with our internal security policy.

Cloud Smart Solutions may use technology to track the patterns of behaviour of visitors to its websites. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify visitors unless you modify your browser settings. If you have any questions/comments about privacy, please email us on office@cloudss.co.uk.

If you are currently receiving promotional information from Cloud Smart Solutions and would prefer not to, please amend your account details or email office@cloudss.co.uk.


Complaints


The management and staff at Cloud Smart Solutions try very hard to provide a high level of customer service but they are only human and will on occasion make mistakes. However, they promise that if mistakes are made, they will do their utmost to correct them.

Complaints are taken very seriously. If you wish to complain then please email us at office@cloudss.co.uk. We will acknowledge your complaint within 3 working days.

Alternatively, write to us at:

Cloud Smart Solutions Ltd

Pattisson House

Addison Road

Chesham   HP5 2BD