Contact us directly
Call 01494 866668 or email support@cloudss.co.uk. Say that you are raising a concern so it can be handled as such, rather than mistaken for a routine support request. Our standard support hours are Monday to Friday, 08:30 to 17:30, excluding UK bank holidays.
Include your name, business, contact details, relevant ticket or invoice reference, what happened and the outcome you would like. Do not include passwords or unnecessary confidential information.
How we respond
We confirm receipt, review the information and discuss any further detail needed. We explain our findings and proposed next steps, and agree how you will be updated if investigation needs more time. We keep the issue focused on the facts and the services in your agreement.
If you disagree with the response, ask for a further review by Luke Hargreaves, Managing Director. Explain which points remain unresolved. This process does not change your contractual or statutory rights.
An urgent technical problem
If work has stopped or you suspect a security incident, report it through the support route as well. A concern about service should not delay reporting an active problem.
Related information
Talk to us about your business
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