IT support for dealers, garages and automotive firms

Workshop and office systems

Bookings, parts information, customer records and invoicing may depend on different systems. A workshop PC can be as important to a working day as the office computer that sends invoices. We review the devices, applications and connectivity your team actually uses before agreeing support.

Dealer-management and specialist workshop systems often remain under the software supplier's control. We establish who can authorise a change, which updates the supplier supports and how to escalate an application problem. We do not claim expertise in every manufacturer or diagnostic platform.

Shared PCs do not need unrestricted access

A shared machine can encourage shared passwords and permanent administrator rights. These make it harder to understand who changed a setting or to remove access when a colleague leaves. We help separate everyday use from approved administration and review individual sign-ins where the application supports them.

Machine lockdown provides administrator access for a specific approved task rather than leaving it enabled all day. Patch management keeps supported software updated, with scheduling agreed around the workshop. A specialist application may need supplier approval before an update, so exceptions should be documented rather than forgotten.

Customer information and payments

Customer records, finance correspondence and staff information need appropriate access and retention. Staff should verify changed supplier bank details through a trusted route. Email filtering and short phishing training help, but neither replaces the person responsible for approving a payment.

A password manager can help control business credentials that must be shared, while individual accounts remain preferable where available. Account hardening and breach monitoring are relevant to Microsoft 365 users handling invoices, bookings and client communication. Our security partner's analysts provide contracted out-of-hours monitoring.

Recovery that fits the business

Find out where each system holds its data. A cloud booking service, a local dealer database and an office laptop may need different recovery arrangements. Microsoft 365 backup does not automatically protect all three. We help identify what is covered and what needs a separate supplier or backup service.

Device monitoring can flag storage and service problems before they interrupt more work. It is not a guarantee that hardware will never fail. A continuity plan should identify alternative communication, access to essential records and who can approve work while an affected machine or service is recovered.

Start with your actual setup

We start by understanding the systems people use, the information they hold and the work that cannot stop. We then agree the users, devices, hours and services in a written quote. A full security audit and onboarding are free for clients committing to a contract. We are a small local company; out-of-hours security monitoring is delivered by our security partner's analysts, not an in-house 24 hour helpdesk.