Last updated: .
| Company detail | Information |
|---|---|
| Legal name | Cloud Smart Solutions Ltd |
| Trading name | Cloud Smart Solutions |
| Registration number | 08884589 |
| VAT number | 1806 75393 |
| Trading address | Pattisson House, Addison Road, Chesham, Buckinghamshire, HP5 2BD |
| Telephone | 01494 866668 |
| support@cloudss.co.uk | |
| Support hours | Monday to Friday, 08:30 to 17:30, excluding UK bank holidays |
| History | Hosted services and local IT support from 2010; incorporated in 2014. |
| Managing Director | Luke Hargreaves |
| Engineer | Sean |
| Accreditations and partners | Cyber Essentials certified; Microsoft Partner; 8x8 partner. |
| Google reviews | 5.0 from 26 reviews |
Services and coverage
We support small businesses with Microsoft 365, cyber security, backup, phones and day-to-day IT. Sectors include medical and dental practices, private clinics, legal firms, accountancy and professional services, property, automotive and events. We cover Buckinghamshire and the Home Counties, including Amersham, Great Missenden, the Chalfonts, Beaconsfield, High Wycombe, Aylesbury, Berkhamsted, Tring, Hemel Hempstead and Rickmansworth, with remote support anywhere in the UK.
Response targets
| Priority | Response target | Example |
|---|---|---|
| Fatal | 30 minutes | A business-critical service is unavailable and work has stopped. |
| Severe | 45 minutes | A serious problem affects several people, with only a limited workaround. |
| Medium | 60 minutes | One person cannot use an important application. |
| Minor | 180 minutes | A routine request or a small issue with a practical workaround. |
These are response targets, not fix times. Standard hours exclude UK bank holidays. Out-of-hours security monitoring is provided by our security partner's analysts, not an in-house 24 hour helpdesk.
Joining and certification
A full security audit and onboarding are free for clients committing to a contract. We are not a certification body and hold no ISO certification. We prepare Cyber Essentials applications with our certification partner and have guided clients through Cyber Essentials and Cyber Essentials Plus.
Related information
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