What is included
- Telephone: 01494 866668.
- Email: support@cloudss.co.uk.
- Standard hours: Monday to Friday, 08:30 to 17:30, excluding UK bank holidays.
- Use only the support portals and contact routes already confirmed for your business.
Who it is for
Staff needing help with covered systems and owners reporting a suspected incident. Never send passwords, recovery codes or patient information in an ordinary support message.
How it works with us
- Tell us your name, business and a safe contact number.
- Describe the affected system, the error, when it started and who is affected.
- Explain whether work has stopped and mention any workaround.
- For a suspected breach, call us and follow your incident plan; do not delete evidence or approve unexpected sign-in requests.
Questions about this service
What should a screenshot contain?
The error message and relevant application, with confidential client or personal details removed where possible.
What do we do out of hours?
Follow any out-of-hours route in your agreement. If none is agreed, send the details to support for the next working period. Do not assume emails are continuously staffed.
What if monitoring alerts at night?
Where contracted, our security partner's analysts handle monitored security alerts. The agreed incident process determines escalation.
Should we reset everything during an outage?
Ask for advice before making widespread changes. A supplier outage is not normally solved by reinstalling every device.
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Related information
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