Compare responsibilities before prices
Ask which people, equipment and applications are covered. Confirm who looks after backups, who receives security alerts and how extra work is approved. A low starting price is not useful if important responsibilities are left unclear.
Understand the support agreement
Ask about hours, incident priorities and response targets. A response is not a guaranteed fix. Review account and domain ownership, project charges and how a future handover would work.
Read our full guide to questions to ask an IT support company for a comparison table and practical checks before signing.
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