A simple mail-flow diagram
- Sender
- Independent filter
- Microsoft 365
- Inbox
This illustrates the filtering arrangement we plan with you, not every possible email configuration. Confirm the real route for your domain.
What the separate filter provides
Where the agreed service supports continuity, incoming messages that reach the filter can remain available there while onward delivery is unavailable. Check how long mail is held, who can sign in, whether replies are possible and what happens when normal delivery resumes. Do not assume a quarantine view is a complete replacement mailbox.
The filtering service described in our pricing guide provides a quarantine staff can inspect and screens incoming junk, impersonation and malicious messages. The guide does not specify universal queue retention or a full send-and-receive service during an outage.
What it cannot do
- It does not restore the unavailable cloud service.
- It does not provide all historical mailbox content or every attachment.
- It does not guarantee delivery from every sender or provide access when its own route is unavailable.
- It does not replace an independent backup or a broader continuity plan.
Confirm before relying on it
| Question | Record the agreed answer |
|---|---|
| Access | Portal address and approved users |
| Mail retention | How long queued or quarantined messages remain accessible |
| Sending | Whether authorised staff can reply or only read |
| Recovery | How onward delivery and duplicate-message checks are handled |
Licences and prices
Additional filtering is from £1.50 per user monthly, plus VAT. Our pricing guide says it is not needed as an additional filter with Microsoft 365 Premium. That does not itself prove you have an independent continuity portal: confirm your actual fallback arrangements. See email filtering and encryption.
What we can do for you
We help you agree priorities, document workarounds and check the recovery arrangements. Continuity planning is quoted as a fixed fee after a free 30 minute call. The technical fallbacks use our standard prices.
| Technical fallback | From per month, plus VAT |
|---|---|
| Independent Microsoft 365 backup | £2.50 per user, included as standard in support agreements |
| Email filtering | £1.50 per user, not needed as an additional filter with Microsoft 365 Premium |
| Server backup with cloud failover | £35 per server |
| Desktop and laptop backup | £10 per device |
| Business phone system | £11 per user |
Monthly starting prices exclude VAT and use a 3 year term billed monthly. Shorter terms cost a little more. Your price and the actual fallback arrangements are confirmed in a written quote.
Questions about this service
Does a backup keep every service running?
No. Backup provides a recovery copy. Alternative access, replacement equipment, staff instructions and decisions are separate parts of a continuity plan.
Will you guarantee a recovery time?
We agree targets after reviewing the systems, dependencies and test results. A planning target or example is not a contractual recovery guarantee.
Is security monitoring an out-of-hours helpdesk?
No. Our security partner's analysts provide the contracted 24x7 account monitoring. Normal support hours are Monday to Friday, 08:30 to 17:30, excluding UK bank holidays.
Where should we start?
Call 01494 866668 for a free 30 minute planning conversation. Describe the activity you could least afford to lose and the arrangements already in place.
Continuity tools
- Free business continuity plan template for small businesses
- How much does an hour of IT downtime cost your business?
- Find your single points of failure
Use these planning aids to prepare a conversation. Do not put passwords or confidential records in a worksheet.
Related information
Talk to us about your business
Prefer us to contact you? Request a call back.