IT support for medical and dental practices

Keep the practice working

A practice manager needs reception, clinicians and administration staff to work from reliable information. An unavailable mailbox, a slow workstation or a locked account can interrupt appointments and create extra telephone calls. We review where patient information is stored and which suppliers need to be involved when a practice application fails.

Healthcare systems we already support include DGL Practice Manager, Exact Dental, PPM+, Clinic Office, e-clinic, EMIS Web. Support for the surrounding computers, accounts and connectivity needs to work alongside the application supplier's responsibilities. We do not claim to replace the software supplier or guarantee that every application problem can be resolved without its help.

Patient information and CQC expectations

Patient records are sensitive information. Access should match a person's role, leavers should lose access promptly, and staff need a safe way to send confidential material. We help with technical controls and evidence that can support your data protection responsibilities and relevant CQC expectations. The practice remains responsible for its clinical governance and regulatory decisions; an IT service does not by itself establish compliance.

Shared workstations need particular care. Staff should use appropriate individual access, avoid leaving records visible and report unusual sign-in requests. Changes to a clinical system should be agreed with the right supplier and practice contact, especially where they could affect the working day.

Services that matter to a practice

Independent Microsoft 365 backup protects a separate copy of email and cloud files and is standard on our support agreements. It does not automatically back up a separate clinical database, so we establish where each practice system keeps its data. Server or desktop backup may be needed for local systems.

Account hardening and 24x7 breach monitoring address different risks: weak settings and suspicious activity. Encryption supports confidential email. Managed antivirus, patching and controlled administrator access help protect reception and consulting-room devices. Mobile device management is useful where staff access work information on phones or tablets.

Prepare for disruption

Agree which activities need an alternative route if a supplier, internet connection or local server becomes unavailable. Staff should know the approved support number and how to report an incident without sending patient details unnecessarily. Recovery plans need the clinical supplier's input where its application is involved, as well as a checked backup and clear authorisation to restore.

Start with your actual setup

We start by understanding the systems people use, the information they hold and the work that cannot stop. We then agree the users, devices, hours and services in a written quote. A full security audit and onboarding are free for clients committing to a contract. We are a small local company; out-of-hours security monitoring is delivered by our security partner's analysts, not an in-house 24 hour helpdesk.