We are your dedicated security and IT partner, stripping away the complexity of cybersecurity and IT management, allowing you to focus on what you do best.
We are a small local company. Out-of-hours security monitoring is carried out by our security partner's analysts, separately from our standard helpdesk hours.
5.0/5 · 26 reviews
We have been working with Cloud Smart Solutions for our Cardiology Clinic's IT support, and we couldn't be happier. Luke and Sean consistently deliver prompt, reliable service and always go above and beyond to ensure any issues are resolved quickly and efficiently. Their expertise and professionalism give us great peace of mind, knowing our tech is in safe hands. Highly recommend their services to any business looking for dependable IT support.Shital Perwaz
I've been working with Cloud Smart for my entire IT infrastructure and security and have found them to be excellent, personable, fast and easy to work with. Highly recommend it to any small businesses like mine in the UK.Alex Vass
Sean from Cloud Smart guided me through the process for achieving certification for Cyber Essential Plus - something that is increasingly important to many businesses. He made a complex process simple and straightforward and was there to smooth out every bump along the way. Nothing was too much trouble, he had endless patience and a solution for every issue! Highly recommended for a professional, yet personal, service.Jo Martin
Luke and the Team at Cloudsmart have provided IT to support to my business for over 10 years. I have no hesitation in recommending them.Katherine Handy-Woods
Luke and the team at Cloud Smart Solutions have consistently delivered on great service and really useful advice and support. They take care of the technology in order to let me get on with running my business and do what I do wellSimon Laurie
Working with Sean and the rest of the team was a great experience, helping us with IT headaches They were patient, professional and gave good insights Especially with Sharepoint and Microsoft issues Would recommend 👌Peter Salter
During standard support hours, our MSA sets response targets of 30 minutes for Fatal incidents, 45 minutes for Severe, 60 minutes for Medium and 180 minutes for Minor. Standard support hours are Monday to Friday, 08:30 to 17:30, excluding UK bank holidays. These are response targets, not guaranteed fix times. Out-of-hours support is by prior arrangement, at additional cost and without a guaranteed response time. Your agreement defines the covered services and exclusions.
See response priorities and support hours
We prepare Cyber Essentials applications with our certification partner. We are not a certification body and hold no ISO certification.
Use our free planning tools to estimate support costs and review your continuity arrangements.
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We help you prepare for supplier outages, device failures and lost information. Independent backup and agreed alternative access routes can help essential work continue while the affected service is recovered.
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At Pattisson House, Addison Road, Chesham, Buckinghamshire, HP5 2BD.
Buckinghamshire and the Home Counties, including Amersham, Great Missenden, the Chalfonts, Beaconsfield, High Wycombe, Aylesbury, Berkhamsted, Tring, Hemel Hempstead and Rickmansworth. Remote support is available anywhere in the UK.
Yes. We support all sectors, with a higher number of medical and technology clients.
Unlimited remote support starts from £25 per user per month, plus VAT, on a 3 year term billed monthly. Shorter terms cost a little more. We confirm your scope and price in a written quote. Independent Microsoft 365 backup is standard on support agreements.
During standard support hours, our MSA sets response targets of 30 minutes for Fatal incidents, 45 minutes for Severe, 60 minutes for Medium and 180 minutes for Minor. Standard support hours are Monday to Friday, 08:30 to 17:30, excluding UK bank holidays. These are response targets, not guaranteed fix times. Out-of-hours support is by prior arrangement, at additional cost and without a guaranteed response time. Your agreement defines the covered services and exclusions.
Yes. We offer a full security audit and onboarding free to clients committing to a contract. We agree the handover scope with you before starting.
We have guided clients through Cyber Essentials and Cyber Essentials Plus, working with our certification partner. Certification support starts from £95 per month or £995 per year, excluding VAT.
