Microsoft 365 outage: keeping your business working

A separate daily copy of your email, OneDrive, SharePoint and Teams data is held outside Microsoft. That gives your business another place to turn when the usual service is unavailable.

• Where available, access backed-up email and files through the independent backup portal, rather than relying only on Outlook or Microsoft 365.
• Keep essential information within reach so the team can continue practical tasks during disruption.
• Recover individual items or a mailbox after accidental deletion, a colleague leaving, or ransomware, subject to the agreed backup scope.

An additional email filtering layer provides another route to incoming messages where a separate filtering portal is configured and available.

• Use your trusted filtering portal to check incoming mail and quarantine when the usual mailbox is inaccessible, where available.
• Keep important communications moving without relying solely on the normal Outlook interface.
• Continue filtering junk, phishing, malware, impersonation and invoice fraud while the team follows its continuity arrangements.

An outage is a time to keep security oversight in place, not abandon it. Monitoring adds protection while colleagues deal with disruption or use alternative access routes.

• Our security partner's analysts look for unusual sign-ins, hidden inbox rules and unexpected data exports, including weekends and bank holidays.
• If an account is compromised, the service can isolate it promptly and provide a written report for your records or insurer.
• This layer supports business resilience by watching for account threats. It does not restore Microsoft services or provide an alternative mailbox.